Our Refund Policy is designed to be accordance with EU consumer protection laws. Please read the following terms carefully:
Cancellations and Refunds
Cancellation Period:
More than 7 days before the tour date:
You will receive a 100% refund of the total cost.
Between 7 days and 24 hours before the tour date:
You will receive a 50% refund of the total cost.
Less than 24 hours before the tour date or on the tour date:
No refund will be provided. This is because the costs associated with preparing your tour have already been incurred.
No-show:
If you do not show up for the tour, no refund will be provided.
Special Cases:
Rescheduling:
If you need to reschedule your tour, we will try to accommodate your request depending on the availability of guides, activities, and transportation. An additional fee of 25% of the total tour cost will be applied to cover the expenses already incurred during the preparation of your tour.
Legal Compliance
Our policy complies with EU Directive 2011/83/EU on consumer rights, which provides a 14-day right of withdrawal for online purchases. However, this directive does not apply to accommodation, transport, catering, or leisure activities if the contracts provide for a specific date or period of performance. Hence, the terms stated above apply to cancellations and refunds for our tours.
Contact Us
If you have any questions or need further assistance regarding our refund policy, please visit our contact page or contact our manager on your messenger. We appreciate your understanding and cooperation.
Thank you for choosing our travel agency. Enjoy your trip to Madeira!
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